Refund policy

Refund Policy

30-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria

• Items must be unused, unworn, and in their original packaging.
• Returns must be initiated within 30 days of delivery.
• Proof of purchase is required.

Return Process

Contact our customer support at shophandlegoods@gmail.com with your order number and reason for return.

Our team will provide you with return instructions.

Refunds

• Refunds will be issued to the original payment method.
• Please allow 5–7 business days for the refund to reflect in your account.

Exchanges

• Exchanges are subject to product availability.
• If the desired item is out of stock, a refund will be issued instead.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items

Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.